We work with variety of care homes, nursing homes and other care services, carrying out unannounced and announced audits and assisting with Quality Monitoring in partnership with their homes as required. This has provided robust evidence for the CQC supporting the Fundamental Standards and in some cases prevented warning notices and enforcement action. We also provide a complete quality plan tailored to your home and your objectives giving you full quality assurance cover. Our team offer a personalised service and can carry out audits on specific areas or full home audits as required. We offer the most competitive rates for full service audits.

At Integrated Medical Services we encourage our clients to be pro-active, innovative and committed to Quality Management Development. We enable care businesses to analyse the culture of their organisation, to identify areas of strengths and weaknesses, to implement change, and to ensure that there is a clear and well-communicated philosophy of care, vision and mission, which aims to provide sustainable quality improvements, exceptional care services and highly motivated staff teams.

The consultant toolkit checks are performed with your service manager and training is provided in the techniques used throughout, including factors that influence good and excellent ratings. A comprehensive report follows within a week: this pro-active consultancy service ensures that, prior to inspection, you have time to compile an action plan, commence any changes and provide the essential evidence to the regulator that proves your service is well led and committed to quality care and service innovation.

We can also provide emergency interventions, and offer bespoke consultancy to Care Providers and Charity Sector Care Services in the UK, covering areas such as: 


Quality Development:

  • Management and leadership mentoring and coaching.

  • Team development training and practice development.

  • Provider independent audits and visits.

  • Quality Assurance questionnaires: mail out, reply service, analysis and management feedback with actions points.

  • Independent chairing of resident meetings.

  • Independent chairing and hosting of relative forums.

Risk Management:

  • Comprehensive audit and action plans for all areas of Risk Management and Compliance. 

  • Development and design of individualised policy, procedure, systems, process and evaluation.

  • Change management support, training and implementation.

  • Individualised care quality and innovation policy, Culture enhancement/change and generation of Vision and Mission

Human Resources:

  • Staff recruitment, induction and engagement systems, training and set up.

  • Staff supervision and appraisal systems, training and set up.

  • Staff disciplinary or grievance hearings, investigation or appeals.

We aim to work with care providers to establish and evidence proactive total care quality excellence.

CQC Audit

Independent KLOE Audits

Group Discussion

Best Interest Assessments


Care Induction Framework

Business Meeting

Crisis or Interim Management

Legal Advice

CQC Advice & Support


Staff Development, Mentoring & Coaching